U.S. Rokbak dealership GT Mid Atlantic (GTMA) has a great deal of devices to keep an eye on with a substantial rental fleet of roughly 600 devices, 74 of which are Rokbak articulated haulers. To assist track these makers, the car dealership utilizes Rokbak’s Haul Track telematics system.
GTMA runs throughout Maryland, Delaware, New Jersey, Washington D.C., Philadelphia, and northern Virginia and West Virginia. At the heart of GTMA’s comprehensive operation in its New Jersey branch is a technical control location, a space that GTMA has actually called the ‘War Room’, which is dedicated to telematics keeping an eye on. It’s here that the group works to assist increase maker uptime and efficiency. With information from Rokbak’s Haul Track telematics system, they can information the accurate place of each truck within a particular fleet, see where each system has actually been working, track loads, compute the hours worked, as well as screen speed, fuel usage, and idle time.
“There are times when we’re mindful a maker has an issue before the client understands,” discusses Eric Marburger, GTMA vice-president and basic supervisor at Maryland and Delaware. “When we head out to the website, we understand precisely where the fault is. It might be low fuel pressure, which suggests we’ll bring fuel filters with us so we’ve got the parts we require to repair the problem.”
The ‘War Room’ is now an important part of how GTMA runs, even more boosting dependability and making rely on the dealership and truck in the eyes of the user.
A full-time telematics supervisor keeps track of the numerous screens the telematics groups are superimposed onto in the ‘War Room’. It is his task to proactively keep an eye on maker health through quickly easy to understand diagnostic and preventative upkeep information. The makers can be tracked anywhere that gets a satellite signal, with the device’s place shooting up on the screen with a red marker when there is a concern.
“Our telematics system permits us to proactively inform the client about a concern and repair it in a prompt way before it ends up being an issue,” states Anthony Nuzzo, GTMA item assistance. “Telematics information precisely what’s going on– it bleeds into whatever we do. I’ve got as much details at my fingertips as I require. The telematics system will let you understand where the truck is, when it’s due for service, whether it’s running, and the number of hours are on the maker. Everybody ought to have it on their devices.”
Maryland specialist Potomac Excavating has 2 Rokbak RA30s from GTMA which are utilized for cut-and-fill operations on both little and big task websites varying as much as 30 acres.
“Telematics enable me to keep much better track of both the health and usage of the trucks without needing to be on-site every day to monitor them,” describes Potomac Excavating Equipment Manager Aden Price. “Being able to utilize the place services assists me keep an eye on which device is at which place for transport functions, and the health tracking service permits me to do basic diagnosing from my phone. In this manner, if a device has a fault code turn up, I can quickly access the code and the identification number of the truck and get in contact with the service department to get it dealt with without needing to go and discover the device and acquire that info personally.”
“Customers are typically flabbergasted about what we’re able to do,” states Eric. “They definitely enjoy the reality that we’re proactive and often able to come up with a strategy before they’ve even called us. “It’s assuring for consumers to understand they’ve got high-level item assistance.”
“Telematics systems like Haul Track are assisting clients to operate in the most effective method,” concludes Eric. “It has to do with capturing things before they’re an issue and obtaining info to make the devices much better entertainers. It’s a hard, requiring market, so we require to keep devices running as much as possible. And, if they do ever decrease, telematics assists get them back up and running in the quickest and most effective way possible.”
Haul Track hardware is fitted as basic on all Rokbak Tier 4 Final and Stage V articulated dump trucks.