The most common GoTo Meeting problems and how to solve them

GoTo Meeting is an excellent alternative for hosting conferences from another location, however like any other videoconferencing appit still has concerns that require troubleshooting. For this guide, we discovered 4 typical issues GoTo Meeting users might experience and the services to each of them. From audio concerns to connection issues, let’s take a look at these troubles and the very best methods to resolve them.

Keep in mind: The following areas just show the user interface of the most recent variation of the GoTo Meeting desktop app.

Frustrating sound results when individuals get in or leave conferences

With GoTo Meeting, you’re most likely acquainted with the numerous sound impacts that happen when your guests sign up with or leave your conferences (entry/exit chimes). If you’re tired of hearing those sounds, you can in fact turn them off.

Here’s how to do it in the desktop app:

• When you’re in a conference, choose the Settings equipment icon on the best side of the screen.
• At the top of the Settings menu that appears, pick Session
• Look for the Play entry and exit chimes alternative. Select the toggle beside it to turn these chimes on or off.

Can’t hear other guests speaking

The GoTo Meeting aid website really enters into numerous situations that might describe why you can’t hear the other guests speaking throughout the conference. Among these situations stood apart the most to us– the incorrect audio mode might have been chosen.

The “incorrect audio mode” circumstance is a concern with the GoTo Meeting app. In this situation, you’re not able to hear anything due to the fact that your GoTo Meeting audio settings for that conference are set to the incorrect audio mode. If you wish to utilize your computer system’s setup (microphone and speakers), your audio mode requires to be set to Computer mode. If you’re utilizing a phone, you require to pick Phone call mode. Utilizing the incorrect mode can trigger you to not hear the conference. To inspect and change your mode in the desktop app:

• In the conference screen, click the Settings equipment icon.
• Under the Audio tab, choose the mode you desire to utilize: Computer system Telephone callor No audio
• If you picked Computer systempick the microphone and speaker outputs you wish to utilize.
• If you selected Telephone callfollow the on-screen instructions to call in to your conference.

You can likewise examine your computer system’s audio setup right before you join your conference by checking your speakers and microphone by means of the GoTo Meeting desktop app’s audio tests. Here’s how:

• On the Camera Preview screen that appears right before you sign up with or begin a conference, pick the Usage computer system audio alternative.
• To evaluate your microphone, simply start speaking. If your microphone is working, green bars must appear beside Microphone fall menu.
• To evaluate your speakers, choose the little Play button within the Speakers drop-down menu. If your speakers are working you must hear a test noise play.

Having problem linking to GoTo Meeting

According to GoTo Meetingthere are 3 primary reasons you’re having problem linking to your conference: No web connection, a firewall software is avoiding you from linking, or GoTo Meeting is having a failure.

• If it’s your web connectionyou’ll wish to reset your connection and after that attempt to link to your conference once again.
• If you believe it’s your computer system’s or your anti-virus software application’s firewall program that’s obstructing the connection, GoTo Meeting in fact has quite in-depth directions on how to manage thatGenerally, the essence is this: You require to configure your firewall software’s settings to enable GoTo Meeting to link you to your conferences.
• If GoTo Meeting is having an interruptionyou will need to wait on GoTo Meeting to solve that. You can examine if GoTo Meeting is having a failure by inspecting its status on its main status page

The other guests can’t hear me

If the other individuals at your conference can’t hear you, here are a few of the concerns that might be going on: Your microphone may be silenced, you’re set to the incorrect audio mode, or if you’re utilizing the web app variation, you’ll require to ensure you permitted for microphone gain access to.

If your microphone’s soft, you can unmute yourself in the desktop app:

• Try to find the Mic button at the bottom of your screen.
• If you’re silenced, the Mic button will be black with a line through it.
• Select the Mic button to unmute yourself– the button must turn white and the line needs to vanish.

Much like having the incorrect audio mode set can impact your capability to hear your colleagues throughout the conference, it likewise impacts your capability to be heard by them. This is how to change your audio mode in the desktop app:

• In the conference screen, pick the Settings equipment icon > > the Audio tab.
• For Computer mode: Select Computer system and pick your microphone.
• For Phone call mode: Select Telephone call and follow the instructions noted to dial-in.

And last but not least, if you’re utilizing GoTo Meeting’s web app variationyou require to offer the web app access to your microphone, if you wish to be heard. Normally, when you initially sign up with a conference by means of the web app, you’ll be triggered to consider that gain access to. If you didn’t give gain access to then, you’ll require to do it throughout the conference. To do so, you’ll require to discover the consents button or icon in the address bar of your web browser. In Microsoft Edge, you can access and change the authorizations by right-clicking on the Lock icon in the address bar. From there you can approve authorizations to the GoTo Meeting web app.

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