Safaricom is showering its consumers with money after a Tuesday interruption M-Pesa unattainable for hours. The provider, revealing its appreciation for users’ persistence, revealed a surprise money back as a token of apology.
“Thank you for your perseverance as we repaired the M-PESA service disturbance just recently. Please take pleasure in some money back as a token of our appreciation. We value you,” Safaricom mentioned in a message to its clients.
The interruption, credited to a set up upkeep, interfered with deals throughout the M-Pesa app, USSD code, and SIM card tool, triggering substantial trouble for organizations and people counting on the platform.
Safaricom’s speedy apology and unanticipated money back gesture objective to heal fences with its consumers and show its dedication to service dependability. This relocation might assist restore trust and assure users that their service is valued.