“Voice of the consumer” applications– parsing, analyzing, and reacting to consumer input– are especially appealing.
April 29, 2024
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page-utils” data-id=”tag:blogs.harvardbusiness.org,2007-03-31:999.382883″ data-title=”GenAI Can Help Companies Do More with Customer Feedback” data-url=”/2024/04/genai-can-help-companies-do-more-with-customer-feedback” data-topic=”Technology and analytics” data-authors=”Thomas H. Davenport; Jim Sterne; Michael E. Thompson” data-content-type=”Digital Article” data-content-image=”/resources/images/article_assets/2024/04/Apr24_27_2601929-383×215.jpg” data-summary=”
“Voice of the customer” applications — parsing, interpreting, and responding to customer input — are particularly promising.
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