On Wednsday, Alibaba‘s e-commerce platform, Taobao, announced its plan to revise its dispute resolution rules. Under the new regulations, if a buyer initiates a compliant after-sales request, they will be eligible for expedited refund or return and refund procedures.
In addition to Taobao, JD.com has also updated its platform rules, which implement a new standard for refunds without returns, effective from December 29. Simultaneously, JD.com has introduced support for “refund only” in case of transaction disputes, a departure from their previous policy where consumers could only apply for exchanges and returns with refunds.
Consequently, including Pinduoduo, all three major Chinese e-commerce platforms have now adopted the “refund only” policy.
SEE ALSO: Alibaba CEO Eddie Wu Announced Major Organizational Restructuring at Taobao&Tmall Group
Sign up today for 5 free articles monthly!
You have reached your free article limit.
Subscribe now to get unlimited access.
We also support Hindi language, do you want change to it?
हम यह भी हिन्दी भाषा का समर्थन है, आप इसे करने के लिए परिवर्तन करना चाहते हैं?
We also support Punjabi language, do you want change to it?
ਸਾਨੂੰ ਇਹ ਵੀ ਪੰਜਾਬੀ ਭਾਸ਼ਾ ਨੂੰ ਸਹਿਯੋਗ ਹੈ, ਤੁਹਾਨੂੰ ਇਸ ਨੂੰ ਕਰਨ ਲਈ ਤਬਦੀਲੀ ਚਾਹੁੰਦੇ ਹੋ?
We also support Bengali language, do you want change to it?
আমরা বাংলা ভাষা সমর্থন, আপনি এটি পরিবর্তন করতে চান?
We also support Burmese language, do you want change to it?
ငါတို့သည်လည်း, မြန်မာဘာသာစကားကိုထောကျပံ့သငျသညျကအပြောင်းအလဲလိုသလဲ
We also support Nepali language, do you want change to it?
हामी पनि नेपाली भाषा समर्थन, तपाईं यसलाई परिवर्तन गर्न चाहनुहुन्छ?
We also support Tagalog language, do you want change to it?
Sinusuportahan din namin ang Tagalog wika, ang gusto mong pagbabago dito?
We also support Malay language, do you want change to it?
Kami juga menyokong bahasa Melayu, adakah anda mahu perubahan kepadanya?
We also support Indonesian language, do you want change to it?
Kami juga mendukung bahasa Indonesia, apakah Anda ingin perubahan untuk itu?
We also support Thai language, do you want change to it?
นอกจากนี้เรายังสนับสนุนภาษาไทย, คุณต้องการที่เปลี่ยนแปลงไปได้หรือไม่