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Some Westpac clients in New Zealand are reporting problems paying with their Eftpos cards, or discovering their account balance reveals absolutely no dollars.
The bank published on social networks that it knew some individuals were “experiencing concerns” with “some card services” along with electronic banking.
It apologised and stated it was dealing with a repair as quickly as possible.
@WestpacNZ what is taking place? I have actually had 2 various problems with my accounts today. Now can not even access it. Have you been hacked?
— Victoria Smith (@vsvictory) February 9, 2024
Downdetector, a site that logs web blackouts, had more than 100 reports on the bank by 6.30 pm this night
A Westpac NZ representative stated in a declaration: “We’re experiencing a concern in which a little subset of clients are not able to gain access to Westpac One electronic banking or card services.
“We’re conscious of the concern and groups are actively dealing with a repair. We apologise to any affected consumers.”
One guy, who did not want to be called, stated he simply landed from Australia and he and his better half’s debit cards had actually been decreased when they attempted to utilize them at the airport.
He stated he got a “hell of a shock” when he opened his electronic banking and it revealed all his accounts having $0.
He believed his cash had actually been taken in some way however he called the bank and was informed there was a technical issue and they were dealing with it.
He stated he was informed a repair might be an hour or as late as tomorrow early morning which “everybody was dealing with it”.
Another lady got back from a supper out in tears after having all her cards decreased.
There are various talk about Westpac’s Facebook page sharing comparable experiences.
Responding to the remarks, the bank stated it was actually sorry.
“It’s not scams, it’s a technical concern in which individuals’s accounts are revealing as absolutely no balance.
“We’re striving to repair this. Sorry once again!”