The Galaxy S24 Ultra is quickly the very best Android phone on the marketplace in 2024. If you desire to get the most costly, non-foldable phone Samsung needs to provide, you ought to know a number of possible concerns with the gadget. Some Galaxy S24 Ultra early adopters have actually reported screen and video camera problems that pestered their gadgets. A few of them likewise came across pushback from Samsung and their providers when searching for options.
While you’ll most likely have the ability to figure out a replacement or a repair, you need to understand that you may lose your preorder advantages if your S24 Ultra is faulty.
Galaxy S24 Ultra screen problems
A Galaxy S24 Ultra purchaser required to Samsung online forums to publish a picture (listed below) of their brand-new gadget and the screen concerns. As you can see below, the screen revealed 2 lines that should not exist: A horizontal white line and a vertical green line.
The user initially saw these lines on the screen while seeing YouTube videos, and the lines kept appearing on the boot screen after that.
When calling Samsung Care Plus, the user was directed to Order Support, as this was allegedly a production flaw. Samsung declined to exchange the gadget, stating the purchaser had to return and redeemed the handset. That implied losing their preorder discount rates.
After another call back to Samsung Care Plus, the client was directed to T-Mobile. The purchase included a T-Mobile-locked gadget funded by the provider.
“I’m seeing increasingly more posts about this exact same problem. And yes I’ve restarted, cleared cache, and factory reset,” the Galaxy S24 Ultra owner stated. “Why I can’t get a brand name brand-new phone exchanged when defective from the factory. This blows my mind. T-Mobile did not construct this phone.”
Over on Reddit, there’s a comparable storyThis time, it includes a Galaxy S24 Ultra on Verizon’s network with the exact same issue. A vertical green line appeared on the phone, and the owner attempted to have actually the handset changed.
A Verizon shop supposedly attempted to persuade the purchaser they were at fault:
After calling Samsung, they advised me to go to Verizon due to the fact that the phone was purchased through them which they would not repair it since it was a Verizon problem. At the very first Verizon shop I strolled into, the woman stated, ‘you harmed the phone and we can not change it.’ I asked her to take a look at the phone and explain the outside damage that I triggered, however she might not. (due to the fact that there was NONE).
She continued to inform me that phones end up being harmed like this by remaining in ones pocket and having a ‘pressure pinch’ take place. I informed her that the phone was gotten from a desk that I was operating at and I had actually been on the phone a couple of minutes prior without any problems. Seeing that this was going no place which I was handling a moron, I went out and continued to another shop.
The Galaxy S24 Ultra purchaser went to a 2nd shop, which declared that Verizon “would do their finest to squirm out of any [responsibility for providing the warranty]” The consumer ultimately purchased another gadget, and the very first will be returned and reimbursed.
That refund includes the processing of a trade-in made throughout preorders. “I anticipate this to get unpleasant due to the fact that I currently returned an older Samsung phone as a sell through the mail and do not anticipate fantastic things from Verizon accounting element,” the purchaser stated.
It’s uncertain how regular the Galaxy S24 Ultra screen concern is, however others have actually published images revealing the exact same screen problem on Reddit.
The cam concerns
That’s not the only issue. A PhoneArena report indicate Galaxy S24 Ultra owners grumbling on social networks about the cam.
A user discovered an “image shift concern” when zooming in between the numerous pre-programmed levels of zoom on the Galaxy S24. He likewise grumbled about rough and dull images. Twitter/X user @smasithick attempted to have their phone changed, however agents from Samsung India shops at first informed him the zoom switch was typical.
He offered proof that the Galaxy S24 designs on display screen in shops did not struggle with the problem.
In subsequent updatesthe user declares that the Galaxy S24 Ultra electronic camera concerns are understood amongst client care middle management:
Shockingly, the supervisor was currently familiar with the concern impacting numerous first-batch gadgets made in India. I was notified that the issue was recognized throughout production and remedied in the 2nd batch. @SamsungIndia still chose to disperse malfunctioning gadgets to preliminary purchasers. It’s extremely frustrating.
They likewise stated that Samsung attempted to have the user’s tweets detailing the video camera concerns got rid of.
While @smasithick may have set up a replacement, others may not be so fortunate, according to the individual’s updates. Rather, software application updates may repair the problem on other Galaxy S24 Ultra ranges offered in India.
It’s uncertain if these video camera concerns affected other Galaxy S24 Ultra owners. Obviously, some purchasers in Spain and Thailand may be impacted.
Others have actually grumbled in Korea about the phone’s general electronic camera quality. A Samsung online forum mediator stated they’re “in charge” of the Galaxy S24 video camera, according to a maker translation. They likewise declared that the colors produced in Galaxy S24 Ultra pictures are more comparable to what human eyes see than previous generations.
In addition, they stated Samsung is watching on feedback, and software application updates may repair the experience in the future. This exchange had absolutely nothing to do with the video camera problems discovered in India.
If you believe your Galaxy S24 design struggles with a screen or electronic camera problem, you ought to have it examined as quickly as possible. Possibly a replacement is needed.