Passenger receives non-vegetarian meal despite ordering veg; Air India responds

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In a current occurrence, Air India is under analysis after a vegetarian guest, Veera Jain, revealed her discontentment with the airline company for serving her a non-vegetarian meal throughout her journey on flight AI582 from Calicut to Mumbai. Ms. Jain required to social networks, particularly X (previously Twitter), to share her experience, publishing images of the in-flight meal that plainly revealed pieces of chicken regardless of being identified as a “veg meal.”

On my @airindia flight AI582, I was served a veg meal with chicken pieces in it! I boarded the flight from Calicut airport. This was a flight that was expected to remove at 18:40 PM however left the airport at 19:40 PM.
Information-
AI582
PNR- 6NZK9R
Seats- 10E, 10F#AirIndia pic.twitter.com/LlyK6ywleB

— Veera Jain (@VeeraJain) January 9, 2024

“I was served a vegetarian meal with chicken pieces in it on my Air India flight AI582! I boarded the flight from Calicut airport, which was expected to remove at 18:40 PM however left the airport at 19:40 PM,” Ms. Jain specified in her post.

The images shared by Ms. Jain exposed the product packaging marked with “veg meal,” raising issues about the airline company’s food managing practices. She stated notifying the cabin manager, recognized as Sona, who said sorry and acknowledged several comparable grievances. Ms. Jain kept in mind that no actions were taken to signal other guests with vegetarian meals.

Ms. Jain’s complaints extended beyond the meal accident. The AI582 flight experienced a one-hour hold-up, threatening her pal’s linking train to Ahmedabad. Irritated by the missed out on connection and the unanticipated addition of chicken to her allegedly vegetarian meal, Ms. Jain required to social networks to voice her issues. In her posts, she tagged regulative bodies such as the Directorate General of Civil Aviation (DGCA) and Union minister Jyotiraditya Scindia, requiring responsibility and quick action.

In reaction to the growing social networks attention, Air India responded to Ms. Jain’s post, advising her to erase delicate information from the general public tweet and share them through direct message (DM) together with her PNR for more help.

Regardless of taking part in a direct message discussion with Air India, Ms. Jain revealed discontentment, specifying, “For the problem raised, they have actually just offered me apologies by means of DM. I do not comprehend how it is not an awareness for them that this is a case of injuring beliefs. Think of not making the payment right when scheduling their flight and later on simply excusing it continually.” The occurrence has actually triggered a conversation on the airline company’s obligation and traveler complete satisfaction, triggering more analysis of Air India’s service requirements.