Telegram creator Pavel Durov revealed Wednesday that users on the chat app with individual accounts can now transform them into company accounts by paying a month-to-month charge. This offers users the capability to list details such as area and opening hours, which may be valuable for little coffee shops and store owners.
A few of the other functions for company accounts include arranging chats with color labels, utilizing automated greetings or away messages, and faster ways for fast replies. On his channel, Durov stated that Telegram strategies to introduce more company functions this month consisting of a method to incorporate AI-powered chatbots for client service.
“Telegram Business accounts will have the ability to flawlessly include chatbots as their unnoticeable secretaries to react to all or particular chats. With AI, these chatbots can bring customer support automation to a totally brand-new level,” he stated.
Telegram is attempting to take on WhatsApp Business, which crossed the mark of 200 million regular monthly active users in 2015, with these brand-new functions. A significant distinction is that Telegram is charging a membership cost to utilize service functions, while WhatsApp relies on the type of discussions and frequency of chats to create profits.
Meta-owned WhatsApp presented numerous business-facing functions in 2015 consisting of customized consumer messages and circulations to finish e-commerce deals without leaving the app
Over the last 2 years, Telegram has actually concentrated on increasing its service through premium memberships self-custodial crypto walletand auction of premium usernamesThe chat app, which has more than 800 million users around the world, is likewise preparing to introduce its advertisement platform this month with a revenue-sharing program for channels.